Complaints Policy
Warranty policy
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Warranty period: Each purchased product is covered by the manufacturer's/distributor's warranty for a period of 24 months from the date of purchase.
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Warranty terms: We guarantee that PERSEO products are free from defects in materials and workmanship. If such a defect is found, the customer has the right to use the warranty.
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Complaint: If you need to file a complaint, please contact our customer service department. This can be done by email to PerseoEcommerce@gmail.com or by phone at +48 570-454-217. Please provide your order number and describe the problem that occurred.
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Complaints procedure: After receiving your complaint, our customer service department will deal with your case as soon as possible. If a defect qualifying for warranty is found, we will replace the product with a new one or offer a refund, according to the customer's preferences.
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Shipping address for complaints: PERSEO Wielopolska 83a 39-200 Dębica Polska
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Required documents: In case of a complaint, please keep your proof of purchase (receipt or invoice) and return the defective product in its original packaging, if possible.
We care about your satisfaction and are ready to help in every possible case. Thank you for the trust you have placed in us by choosing PERSEO products.
Kind regards,
PERSEO team
Delivery and returns policy
**Shipping and Returns Policy**
**Shipment:**
1.** Shipping Methods: **
a. Delivery by DPD courier: Free delivery for orders placed PLN 0.00. For orders below this amount, shipping will be charged at current shipping rates.
b. Other shipping methods: Other shipping options are also available, such as Polish Post, InPost courier, DHL, UPS, GLS, etc. Delivery costs and conditions depend on the selected delivery method and location.
2. ** Order Processing Time: **
a. Orders are usually shipped within 1-2 business days from the date the order is placed. Delivery time depends on the selected delivery method and the recipient's location. (2 to 3 days after placing the order)
3. ** Free Shipping: **
a. Free delivery by DPD courier is available for orders worth over [PLN 0.00]. The terms of this offer may change depending on the promotion or other factors about which the customer will be informed.
4. ** Parcel Tracking: **
a. After sending the order, customers receive a shipment number that allows them to track the package online.
**Returns:**
1. ** Order Returns: **a. Customers have the right to return products within [14] days from the date of receipt of the order.
b. To return a product, customers should contact us for instructions on the return process.
c. Products must be returned in the same condition as received, in the original packaging, with complete accessories and documentation.
2. ** Return Costs: **
a. Return costs are borne by the Seller (after prior contact with the store)
3. ** Returns Deliveries by DPD courier: **
a. Returns sent by DPD courier are also covered by free delivery, provided that the conditions described above are met. (contact the store)
4. ** Refund Payment: **
a. After receiving the returned product and confirming its condition, the funds will be refunded to the Customer's account within 5 business days, but usually it is the next day after receiving the product by the seller.
We encourage you to read our full store Terms and Conditions for additional information regarding shipping and returns policies.